What to do if you do not have hot water in your apartment

You might experience problems with the hot water supply if the Sofia water company provider is doing repairs in the area your apartment is located. In such cases you can use the water heater installed in your apartment. In order to turn it on please follow the instructions below:

1. Make sure there is cold water supply in the sink (if there is no water supply coming from the tab there is nothing you can do - please call us in case like this)

2. You need to find the central pipes for the whole building located next to the toilet in the bathroom. There is a white door you can open to find the pipes. 

3. The next step is to turn the handle perpendicular to the pipe (the reason for this is to stop the cold water coming from central pipe to your apartment. If you have done this correctly you will have no water at all from your cold tab in the sink).

4. Afterwards turn on the water coming to the water heater in your apartment. In order to do this you need to locate the handle above the mirror as shown on the picture below. Please watch the video for better understanding how to do this part. 


5. Finally you need to turn on the switch on the water heater itself as shown on the pictures. The boiler is located inside the ceiling and you need to open the white door in the ceiling. Once you have opened it just switch it on with the red button. Please note it will take approx. 30 min. to heat the water. 

6. You can also take a look at our video for better understanding:

What to do if you have a problem with the Internet/TV provider in your apartment

If you have a problem with the Internet or TV you can call the provider at 0700 43 700 - they have service in English and usually it is better to call yourself from the apartment as they need to check the router lights. They will find the contract for your address by number 13200110996 and Kaliakra 29 . The router is usually located close to the TV.