What to do if you do not have hot water in your apartment

You might experience problems with the hot water supply if the Sofia water company provider is doing repairs in the area your apartment is located. In such cases you can use the water heater installed in your apartment. In order to turn it on please follow the instructions below:

1. Make sure there is cold water supply in the sink (if there is no water supply coming from the tab there is nothing you can do - please call us in case like this)

2. You need to find the central pipes for the whole building located next to the toilet in the bathroom. There is a white door you can open to find the pipes. 

3. The next step is to turn the handle perpendicular to the pipe (the reason for this is to stop the cold water coming from central pipe to your apartment. If you have done this correctly you will have no water at all from your cold tab in the sink).

4. Afterwards turn on the water coming to the water heater in your apartment. The water heater is located in the bathroom above the toilet and looks like the one on the picture.  Please turn both knobs in order to open the water come from the pipes into the water heater. If you do this properly you will hear the water going through the small pipes.  

5. Finally you need to turn on the switch on the water heater itself as shown on the pictures. You also need to turn on the button outside the bathroom by the light switch. Please note it will take approx. 30 min. to heat the water. There is also an indicator light on the boiler that will turn on when you use the hot water. 

6. You can also take a look at our video for better understanding:

What to do if you have a problem with the Internet/TV provider in your apartment

If you have a problem with the Internet or TV you can call the provider at 0 700 35 035 - they have service in English and usually it is better to call yourself from the apartment as they need to check the router lights. They will find the contract for your address by number 3022189269 and Gurguliat 25. The router is usually located close to the TV.