What to do if you do not have hot water in your apartment

You might experience problems with the hot water supply if the water company provider is doing repairs in the area your apartment is located. In such cases you can use the water heater installed in your apartment. In order to turn it on please follow the instructions below:

1. Make sure there is cold water supply in the sink (if there is no water supply coming from the tab there is nothing you can do - please call us in case like this)

2. Please come outside from your apartment on the apartment floor area where the elevator is located. There is a grey door with a key to open  if it is locked. It looks like the first picture below.  Now you need to find the central pipe for your apartment - it is the one with sticker Ат. 2  and number 1604901. The handle is positioned the way it is shown on the picture below. 

3.Please turn the handle perpendicular to the pipe (in order to stop the cold water coming from central pipe to your apartment. If you have done this correctly you will have no water at all from your cold tab in the sink)

4. The next step is to turn on the water coming from the water heater in your apartment. The water heater is located in the bathroom above the toilet and looks like the one on the first picture. It is an instant water heater which means it will not need time to heat the water. Please turn both knobs as shown on the picture below. Both knobs should be positioned parallel to the small pipes.

5. Finally you need to turn on the knob on the boiler itself - it has 3 levels. There is also an indicator light on the boiler that will turn on when you use the hot water. You also need to turn on the switch outside the bathroom (by the bathroom light). If you have done everything correctly you will have hot water. 

6. You can also take a look at our video for better understanding:

What to do if you have a problem with the Internet/TV provider in your apartment

If you have a problem with the Internet or TV you can call the provider at 0700 43 700 - they have service in English and usually it is better to call yourself from the apartment as they need to check the router lights. They will find the contact for your address: Denkoglu 2. The router is usually located close to the TV.